Privacy Policy

Greenhalgh Kerr policies

Greenhalgh Kerr Solicitors Limited takes the privacy of our website users very seriously.  This privacy policy explains how we use the information collected about you.  It will go on to explain procedures we have in place to safeguard your privacy.  We ask you that you read this Privacy Policy carefully as it contains important information about how we will use your Personal Data.

For the purposes of the Data Protection Act 1998, Greenhalgh Kerr Solicitors is the “data controller and processor” (i.e. the company who is responsible for the controls of processing and to process Personal Data on behalf of the controller).


We will obtain personal data about you (such as your name, address and contact details) whenever you complete an online form.  For example, we will obtain your personal data when you register to use this website, send us feedback or contact us for any reason and sign up to a service.  We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form.  If you volunteer such information, you will be consenting to our processing it for the purpose of the supply for our services.


We will use your personal data for the purposes described in this data protection notice. These purposes include:

  • To help us identify you and any accounts you hold with us
  • Administration
  • Statistical Analysis
  • Improving our services
  • Security vetting
  • Too notify you of any changes to this website and of our services that may affect you
  • Billing and order fulfilment
  • Fraud prevention and detection
  • Customer profiling and analysing your purchasing preferences


We may disclose your personal data to:

  • Our agents and service providers (e.g. providers of web hosting or maintenance services)
  • Credit reference agents see “credit checking” below
  • Law enforcements agencies in connection with any investigation to help prevent unlawful activity.


We have to put in place various security procedures to protect your information.  Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure & for this reason we cannot guarantee the security and integrity of any personal data which are transferred from you or to you via the internet.


We may monitor and record communications with you (such as telephony conversations and emails) for the purpose of quality assurance.


You have the right to request access to personal data that we may process about you and will respond within a one month time frame. If you wish to exercise this right you should:

  • Put your request in writing.
  • Include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill).
  • Specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

  • Put your request in writing.
  • Provide us with enough information to identify you (e.g. account number, username, registration details).
  • Specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data and have your personal data deleted for direct marketing purposes. If you wish to exercise this right you should:

  • Put your request in writing (an email sent to
  • Provide us with enough information to identify you (e.g. account number, username, registration details).
  • If your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone) please specify the channel to which you are objecting.


If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • Give consent on his/her behalf to the processing of his or her personal data.
  • Receive on his/her behalf any data protection notices.

Linking to or from third party websites

We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from this Website and recommend that you check the policy of each site you visit.

Updating your details

If any of the information you have provided to us changes, for example if you change your name or email address, please let us know the correct details by sending an email to

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to or you can write to us at Greenhalgh Kerr Solicitors, Olympic House, Beecham Court, Smithy Brook Road, WN3 6PR or call us on 03332005200.  We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

30th May 2018.

Greenhalgh Kerr
Olympic House, Beecham Court,
Smithy Brook Rd,
Wigan WN3 6PR

View on google maps

+44 (0)333 200 5200

We are confident in our work and we know that recoveries is a key part of a lender or creditor’s business

We are confident in our work and we know that recoveries is a key part of a lender or creditor’s business. We have designed our pilot projects to give lenders and creditors the comfort and confidence in our service before formally and fully switching recoveries providers. This time also allows new clients to benchmark our service levers and results against existing providers and others.

How it works


You choose 10 recoveries cases

You choose 10 recoveries cases to get us started. We’ll deliver our usual onboarding protocol where we’ll get to know you and your systems, culture, methods, preferences, and requirements.


We get started

We assess each case by setting a strategy then grading and reporting on the case in terms of prospects and timescales and cost. We make immediate contact with debtors, and pursue a recovery in our tried and tested ways.


We review

We deliver ongoing, structured, tailored reports as per your needs and carry out a full 3-month review on these 20 cases. There we’ll discuss how we have worked together, patterns we have seen in your borrowers, your systems, your documents, your pre-legal conduct, outcomes, highs and lows, legal costs (and costs borne by debtors), and possible improvements in all of these.


No strings

We carry on working in this way until all cases have been concluded. You are then free to carry on your discussions with us or to use the experience and market intelligence gained by working with us in the future.

Lenders and creditors have nothing to lose, and everything to gain, by engaging with us on a pilot project.