Satisfactory Quality Disputes – Top Tips


1. Always remain impartial – at the outset try not to appear as if you are coming down on the side of either the customer or the supplier.

2. Try to keep all the parties in the dispute “on side” which is likely to lead to an earlier settlement.

3. Get an independent report on the goods in question early on, to establish an evidence based solution to the problem.

4. Establish and communicate a clear timeframe for dealing with the dispute at the outset. Make it clear that if it is not resolved at the end of the timeframe, proceedings may be likely.

5. Be aware of “can’t pay” dressed up as a dispute.

6. Be aware of the costs of dealing with repairs versus the cost of potential litigation in resolving the matter in court. Is it worth spending £500 on a repair to keep the customer paying and avoid proceedings?

Greenhalgh Kerr
Olympic House, Beecham Court,
Smithy Brook Rd,
Wigan WN3 6PR

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+44 (0)333 200 5200

We are confident in our work and we know that recoveries is a key part of a lender or creditor’s business

We are confident in our work and we know that recoveries is a key part of a lender or creditor’s business. We have designed our pilot projects to give lenders and creditors the comfort and confidence in our service before formally and fully switching recoveries providers. This time also allows new clients to benchmark our service levers and results against existing providers and others.

How it works


You choose 10 recoveries cases

You choose 10 recoveries cases to get us started. We’ll deliver our usual onboarding protocol where we’ll get to know you and your systems, culture, methods, preferences, and requirements.


We get started

We assess each case by setting a strategy then grading and reporting on the case in terms of prospects and timescales and cost. We make immediate contact with debtors, and pursue a recovery in our tried and tested ways.


We review

We deliver ongoing, structured, tailored reports as per your needs and carry out a full 3-month review on these 20 cases. There we’ll discuss how we have worked together, patterns we have seen in your borrowers, your systems, your documents, your pre-legal conduct, outcomes, highs and lows, legal costs (and costs borne by debtors), and possible improvements in all of these.


No strings

We carry on working in this way until all cases have been concluded. You are then free to carry on your discussions with us or to use the experience and market intelligence gained by working with us in the future.

Lenders and creditors have nothing to lose, and everything to gain, by engaging with us on a pilot project.